Terms of service

AL-Firdoos – Terms of Service

1. Acceptance of Terms

Welcome to AL-Firdoos. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you should discontinue use of our services immediately.

These Terms apply to all visitors, customers, and users of AL-Firdoos.

2. About AL-Firdoos

AL-Firdoos is a brand dedicated to providing Islamic prayer caps and essentials with respect for faith, tradition, and quality. All products and services are offered in good faith and in accordance with ethical and Islamic values.

3. Eligibility to Use Our Services

By using our services, you confirm that:

  • You are at least 18 years of age, or using the service under the supervision of a legal guardian.

  • You are legally capable of entering into binding agreements.

  • All information you provide is accurate, complete, and up to date.

4. Products & Descriptions

  • We strive to display product descriptions, images, and details as accurately as possible.

  • Slight variations in color, design, or texture may occur due to lighting, screen settings, or handmade elements.

  • AL-Firdoos reserves the right to modify or discontinue any product at any time without prior notice.

5. Pricing & Payments

  • All prices are listed in the applicable local currency unless stated otherwise.

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors at any time.

  • Payment must be completed before an order is processed.

Accepted payment methods may include:

  • Online payments

  • Bank transfer

  • Cash on Delivery (where applicable)

6. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance. AL-Firdoos reserves the right to accept or reject any order.

  • Orders may be canceled due to stock unavailability, payment issues, or suspected fraudulent activity.

  • Once an order has been dispatched, it cannot be canceled.

7. Shipping & Delivery

  • Shipping timelines and charges are outlined in our Shipping Policy.

  • Delivery dates are estimates and may vary due to courier delays or unforeseen circumstances.

  • AL-Firdoos is not responsible for delays caused by incorrect address details provided by the customer.

8. Returns & Exchanges

  • Returns and exchanges are governed by our Return & Exchange Policy, which currently allows a 7-day return or exchange period from the date of delivery.

  • Products must meet eligibility conditions to qualify for return or exchange.

  • Refunds are issued only under specific conditions outlined in the policy.

9. User Responsibilities

By using our website or services, you agree:

  • Not to misuse, abuse, or exploit our services.

  • Not to provide false information or attempt fraudulent transactions.

  • Not to engage in any activity that violates applicable laws or Islamic ethical principles.

10. Intellectual Property

  • All content on the AL-Firdoos website, including logos, images, designs, text, and graphics, is the property of AL-Firdoos.

  • Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited without written permission.

11. Third-Party Services

Our website may contain links to third-party services such as payment gateways or courier partners. AL-Firdoos is not responsible for the practices, content, or policies of these third parties.

12. Limitation of Liability

AL-Firdoos shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Losses resulting from misuse of products.

  • Delays or service interruptions beyond our reasonable control.

Our liability, if any, is limited to the value of the product purchased.

13. Indemnification

You agree to indemnify and hold harmless AL-Firdoos from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

14. Force Majeure

AL-Firdoos shall not be held responsible for failure or delay in performance due to events beyond our control, including natural disasters, strikes, government actions, or courier disruptions.

15. Changes to Terms

AL-Firdoos reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the applicable jurisdiction. Any disputes shall be resolved through lawful means under the relevant legal system.

17. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: support@al-firdoos.com
📞 Phone: +92 335 9841233
🕒 Business Hours: Monday – Friday, 9:00 AM to 6:00 PM