Shipping policy

AL-Firdoos Shipping Policy

1. Introduction

At AL-Firdoos, we are committed to delivering high-quality Islamic prayer caps and essentials with care, efficiency, and respect. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure transparency and a smooth customer experience.

2. Order Processing Time

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During high-demand periods, Islamic events, or sales, processing times may be slightly extended. Customers will be informed in such cases.

3. Shipping Coverage

AL-Firdoos currently ships to:

Nationwide locations within Pakistan
International destinations (where applicable and available)

Shipping availability may vary depending on courier service coverage and destination regulations.

4. Estimated Delivery Time

Delivery times depend on your location and chosen shipping method:

Local / Domestic Orders:
Estimated delivery within 3–7 business days after dispatch.

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or customs processing.

5. Shipping Charges

Shipping charges are calculated at checkout based on order weight, destination, and shipping method.
Any applicable shipping fees will be clearly displayed before order confirmation.
Promotional offers such as free shipping may be available for limited periods or minimum purchase values.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp.
Customers can track their shipments through the courier’s official tracking system.
Tracking updates may take up to 24 hours to appear after dispatch.

7. Cash on Delivery (COD)

Cash on Delivery is available for selected locations.
Customers are requested to ensure availability at the delivery address to avoid failed delivery attempts.
Repeated refusal of COD orders may result in order restrictions.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping details at checkout.
AL-Firdoos will not be liable for delays or failed deliveries caused by incorrect or incomplete addresses.
Address changes are only possible before the order has been dispatched.

9. Delayed Shipments

While we strive to meet delivery timelines, delays may occur due to:

Courier service disruptions
Weather conditions
National holidays
Customs inspections (for international orders)

In such cases, AL-Firdoos will assist customers by coordinating with the courier service.

10. Lost or Damaged Shipments

If an order is lost or arrives damaged, customers must notify AL-Firdoos within 48 hours of delivery.
Clear photos or videos may be required for verification.
After investigation, AL-Firdoos may offer a replacement, store credit, or refund, depending on the situation.

11. Multiple Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. Customers will be informed accordingly.

12. Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
AL-Firdoos is not responsible for delays caused by customs clearance processes.

13. Failed Delivery Attempts

If a delivery fails due to customer unavailability or refusal, re-delivery charges may apply.
Orders returned to us due to failed delivery may require additional shipping fees to resend.

14. Policy Updates

AL-Firdoos reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon being published on our official platform.

15. Contact Information

For any shipping-related queries or assistance, please contact us:

📧 Email: support@al-firdoos.com
📞 Phone: +92 335 9841233
🕒 Business Hours: Monday – Friday, 9:00 AM to 6:00 PM